frequently asked questions

COVID-19

As we work through this pandemic to fulfill your orders, please bear with us as there may be shipping delays out of our control.

Has Covid-19 impacted orders placed online?

Our top priority is protecting the health of our workers and customers. As we pack orders, shipping materials are sanitized after use. We've also limited our in-house staff while packing orders to maintain social distancing. Orders are processed within 1-2 days of your order date.

Please note, we have noticed some delays from USPS and UPS due to the pandemic. We appreciate the front-line workers who help us stay open, so please be understanding during these times for any short delays. If you notice unusually long delays or lapses in tracking updates, please email support@blueteesgolf.com so we can investigate.

See how our shipping partners are addressing the impact of Covid-19:


ORDERS

How do I change my shipping address?

To change your shipping address after you’ve placed your order, please immediately contact our customer support team at support@blueteesgolf.com. We will do our best to make the change for you. Orders already processing will be charged a $25 fee to make the shipping address change.


To change your shipping address after the order has shipped, you may be able to contact the shipping company directly to arrange delivery to a different address or to hold a package for pickup.

How do I cancel my order?

We process orders quickly so canceling an order must be done right away. If you have a change of heart, please immediately email us at support@blueteesgolf.com.

  • If your order hasn’t been picked, we can cancel it right away and refund you 100% of your order.
  • If your order has been picked but not yet shipped, there is a $25 cancellation fee.
  • If your order has already shipped, you will have to wait to receive the order and process a return request. We will send a return shipping label for domestic orders, and return shipping instructions for international customers.
  • We will then refund your entire order, less the cost of the return shipping label (if applicable).

Please note, international customers may be required to pay customs, duties, fees, and/or taxes to claim their shipment.


For more information about our return policy, please visit our Returns, Exchanges & Shipping webpage.

What should I do if I receive a damaged product?

While we take great pride in the quality of our products, sometimes rangefinders and other merchandise become damaged in transit or may have manufacturer defects.


If you receive a damaged or defective item, please contact us immediately at support@blueteesgolf.com and tell us about the problem. If there is physical damage you can see, please include pictures of the damage with your email. We will do our best to swiftly resolve the problem.

SHIPPING

We offer several domestic and international shipping options based on your budget and how urgently you want to improve your golf game.

Where do you ship?

Blue Tees Golf is based in the United States. We proudly ship to all 50 states, U.S. territories, and many locations worldwide. See the complete list of countries on our International Customers webpage.

What domestic shipping options are available?

Orders are processed at our Ohio-based warehouse Monday through Friday within 24 hours of being placed. (Orders placed before 2 p.m. EST will be processed the same day. Orders placed after 2 p.m. EST will be processed the next business day.)


Once the order is shipped, you will receive an automated email with a tracking number and shipping updates.

  • Standard Shipping FREE (arrives in 3-10 business days)
  • Priority Shipping $14.99 (arrives in 1-4 business days)
  • 2-Day Shipping $19.99 (arrives in 2 business days)

Once the order is shipped, you will receive an automated email with a tracking number and shipping updates.

What international shipping options are available?

Orders are processed at our USA-based warehouse Monday through Friday within 24 hours of being placed. (Orders placed before 2 p.m. EST will be processed the same day. Orders placed after 2 p.m. EST will be processed the next business day.)


International shipping prices are based on your location:

  • Canada and United Kingdom $9.99 (arrives in 6-12 business days)
  • All other locations, $14.99 (arrives in 6-12 business days)

Once the order is shipped, you will receive an automated email with a tracking number and shipping updates. Please visit the International Customers webpage for more details about international shipping. 

When will my order ship?

Orders are processed Monday through Friday within 24 hours of being placed. (Orders placed before 2 p.m. EST will be processed the same day. Orders placed after 2 p.m. EST will be processed the next business day.)


Our fulfillment center is closed on weekends and all major U.S. holidays. Please keep this in mind when selecting your shipping option.

Do you guarantee weekend delivery?

Weekend delivery is not guaranteed with standard, priority, or 2-day shipping. Please keep this in mind when deciding on your shipping method. Blue Tees Golf is not responsible for refunding priority and 2-day shipping for orders that do not arrive on the weekend.

Why wasn’t my package delivered?

We want to provide the best service to our customers with the least amount of hassle, which is why we use FedEx and UPS for our standard domestic shipping. These logistics providers may use USPS for their “last-mile delivery.”


The shipping company should attempt delivery several times and/or leave a note for you to arrange delivery. Please ensure your address and phone number are correct. If possible, provide a cell phone number for easy contact.


All packages have a tracking number so you can see the delivery history and the number of failed delivery attempts. Failed deliveries are rare, but they do occasionally happen. We urge you to track your package and contact the logistics provider in the case of an undelivered package.

In the rare event that the logistics partner is unable to deliver the package, it will be returned to Blue Tees Golf. If you would like us to resend a returned package, you bear full responsibility for the additional shipping fee.


What happens if my package was marked ‘Delivered’ but I didn’t receive it?

We provide tracking numbers for all our orders to ensure you receive the best service possible. However, it is your responsibility to track your package through to delivery.


In the rare instance that your package is marked delivered but you didn’t receive it, please check all exterior doors and areas out of plain sight, with your neighbors or in your mailroom (if you live in an apartment). Sometimes shipments are left out of sight for safety reasons, mistakenly delivered to a neighbor, or overlooked in a mailroom.


If you still can’t find your delivery, please email us at support@blueteesgolf.com so we can investigate. 

Will I be charged with customs and taxes?

RETURNS & EXCHANGES

We offer a 60-day money-back guarantee. Enjoy a risk-free opportunity to try out our products on the golf course.

Is there a money-back guarantee?

All Blue Tees Golf products come with a generous 60-day money-back guarantee that starts the day you receive your order.


If you're not satisfied with your new Blue Tees Golf product, simply return the item (and any accessories included in the original order) within 60 days. We'll issue a refund if the products are in their original condition with no evidence of wear-and-tear. Please note, all returns are inspected upon receipt.


Return shipping is paid by the customer.

What is your return policy?

You are eligible to return your order within 60 days from the date you receive the shipment. To qualify for a full refund, returned items must be in their original condition with no evidence of wear-and-tear. All accessories included in the original order must also be returned.


All returns are inspected upon receipt. This process may take 5-7 business days to complete. If your return does not pass our return inspection, you may be charged a 10% restocking fee or you may not qualify for a refund at all. Returned products that don't qualify for a refund will be recycled and cannot be returned to you.


For domestic orders, we provide a return shipping label and deduct the cost of the return shipping from your refund.

For international orders, you are responsible for shipping the returned item(s) back to us as we do not have the capacity to generate international return labels.


To initiate a return, email our customer support team at support@blueteesgolf.com.


You can learn more about our return policy and inspection process on our Returns, Exchanges & Shipping webpage.

Can I exchange my rangefinder for an upgraded model?

You are eligible to exchange your rangefinder for an upgraded model within 60 days from the date you receive the shipment. To qualify for an exchange, returned items must be in their original condition with no evidence of wear-and-tear. All accessories included in the original order must also be returned.


All exchanges are inspected upon receipt. This process may take 5-7 business days to complete. If your returned rangefinder does not pass inspection, your exchange will be treated like a return.


To start the exchange process, email us at support@blueteesgolf.com. Our customer service support team will either send a return shipping label (for domestic orders) or return shipping instructions (for international orders).


Once your rangefinder has been received and inspected, we will send you an electronic invoice for the price difference between the two rangefinders, as well as the cost of the return shipping label (if applicable). Once the invoice is paid, the exchange order will be processed, fulfilled, and shipped.

Can I try out a newer rangefinder even after the 60-day return period ends?

Our Trade Up program is for customers who have used their Blue Tees Golf rangefinder for a while and would like to trade up to a newer model. The Trade Up program allows you to exchange your used rangefinders for a new one with discounted pricing.


Contact the customer support team at support@blueteesgolf.com for more information or to start the Trade Up process.

PAYMENTS

Shop with confidence! We offer 100% secure checkout with multiple payment options.

What payment methods do you accept?

Shop with confidence! We offer 100% secure checkout with multiple payment options.


We accept American Express (AMEX), VISA, Mastercard, Diner’s Club, Discover, Elo, PayPal, Apple Pay, Google Pay, JCB, ShopPay, and Venmo.

WARRANTIES

We’re confident nothing will go wrong, but if it does, we’ll make it right. All new rangefinders are covered by our 2-year manufacturer warranty.

What does the standard manufacturer warranty cover?

The standard 2-year manufacturer warranty covers any manufacturer’s defects or any operational defects you may experience with your rangefinder. The warranty is available to all customers regardless of where you purchased your rangefinder.


Visit the Warranty Registration webpage to register your rangefinder.

How do I use the manufacturer warranty?

The 2-year manufacturer warranty is available to all customers regardless of where the rangefinder was purchased. If you encounter a problem with your new rangefinder, please email our customer support team at support@blueteesgolf.com.


We will do our best to troubleshoot any issues you’re having with your new rangefinder. If we can’t resolve the issue, we will send you a new rangefinder.

USING YOUR NEW RANGEFINDER

Our rangefinders are designed to be easy to use right out of the box. Even so, we’ve compiled the most common questions we’re asked about our rangefinders… and the simple solutions to each one. 

Why doesn’t my rangefinder provide accurate readings?

Your rangefinder might be on the wrong unit of measurement. The Blue Tees Golf rangefinder can measure in both yards and meters. You can toggle between the two by holding down the MODE button for 3 seconds. By switching to your desired unit of measurement, you’ll experience more accurate readings.


If the unit of measurement is correct, then you may consider potential weather-related reasons why the rangefinder is not accurate. For example, the rangefinder’s laser may have trouble picking up the flag in foggy or rainy conditions.


If you are still experiencing inaccurate readings, please contact our customer support team at support@blueteesgolf.com.

Why won’t my Series 1, 2 or 2 Pro rangefinder lock on to the flag?

First - make sure your rangefinder is set to Mode 2. Look through the rangefinder and press the button until the display reads M2.


Second - aim your rangefinder at the flag, instead of the stick. The flag is a larger target and by aiming at the flag, you also avoid catching objects in the background.


Third - to lock onto your target, raise the rangefinder to your eye, aim at the flag, and press the power button. Your rangefinder will vibrate and display the distance to your target. Note: If the rangefinder is off, you will press the power button to turn it on, aim at the flag, and press the power button again.


If your rangefinder still isn’t locking onto the flag after following these instructions, please contact our customer support team at support@blueteesgolf.com.

Why isn’t my lens clear? / Why is my view blurry?

If the view through your rangefinder is blurry, you may need to make a simple adjustment using the white eyepiece. It rotates so you can adjust it like the lens of a camera or binoculars.


To start, turn the eyepiece directly to the middle. The distances and view through the scope should become crystal clear. You can then adjust the eyepiece as needed.


If this doesn’t resolve the problem, please contact our customer support team at support@blueteesgolf.com.

Why won’t my rangefinder turn on?

When your rangefinders are shipped, the battery comes wrapped in plastic to protect it. This thin plastic wrapping is sometimes hard to see, but it is essential to remove it before inserting the battery into the rangefinder.


You’ll also want to make sure the battery is facing the right direction. The flat end of the battery should touch the coiled part of the battery chamber.


If the first battery doesn’t work, please follow the same instructions with the spare battery included with your order.


If your rangefinder still won’t turn on after following these instructions, please contact us at support@blueteesgolf.com.

What does Mode 3 do?

In the simplest terms, Mode 3 is the Speed Mode.


This feature is most often utilized by customers who use their Blue Tees rangefinder for hunting.

Where can I find a duplicate copy of the user’s manual?

What type of battery does my rangefinder use?

All models of the Blue Tees Golf rangefinders use the CR2-3V battery. These lithium batteries are typically used in cameras and other electronic equipment. You can purchase them online or at most drug stores.

What are the common specifications of your rangefinders?

The Series 2 and Series 2 Pro comes with a maximum range of 800 yards, 6X magnification, and 7 degrees FOV. It measures 112x43x74mm and weighs 167g.

Can I turn off the Slope function?

The Slope function is not available on all Blue Tees Golf rangefinders, so it depends on the model you’re using.


Our newest model, the Series 3 Max, has a toggle switch to turn the slope function on and off. The Series 2 Pro comes with an automatic Slope function, and it cannot be turned off. The Series 2 does not come with the Slope function.

Can I get a battery door replacement?

The battery doors on the Series 2 and Series 2 Pro are not permanently affixed. If you happen to lose or misplace your battery door, please contact us at support@blueteesgolf.com.

What does it mean when a lightning bolt appears on the display?

When you see a lightning bolt on the display of your rangefinder, it means that the battery needs to be replaced. If you have already used the spare battery that came with your order, you can purchase a replacement CR2-3V battery online or at most drug stores.


If a new battery does not clear the screen, please contact us at support@blueteesgolf.com.

What should I do if an E2 appears on the display?

When an E2 appears on the display of your rangefinder, replace the battery to see if that remedies the problem.


If a new battery does reset the screen, please contact us at support@blueteesgolf.com.